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FAQ

shopping_bagOrders

Start by adding the desired items to your basket, then validate it by following the steps one by one, enter the information required for delivery of the parcel as well as the desired delivery method, your promotional code, if you have one, and proceed to the payment stage to finalize the order.
Once your order has been placed, you'll receive confirmation by e-mail.

Once validated, your order is electronically transmitted to our logistics department in the Paris region, which prepares and dispatches orders within 48 hours, working days, for all orders placed before 1pm.

Once your order has been validated, it is sent directly to our logistics department for preparation.
This means that we no longer have control over your order, nor can we modify or cancel it.
In addition, as shipping costs vary according to the weight of the parcel, any order that has already been cashed cannot be modified.

Yes! Just let us know

paymentPayment

The following methods of payment are accepted on our site:

  • Bank and credit cards: CB, VISA, MASTERCARD ;
  • PayPal

Of course, your online payment is completely secure: all credit card payments are made using the SSL/TLS security protocol, which encrypts your bank details as they are transmitted to secure bank servers. In addition, we use the “3D secure” protocol to secure your credit card payments and prevent fraudulent use.

To pay for your order, simply follow the steps when validating your order, and you'll be redirected to the online payment site. Our online payment module is perfectly secure, with your data encrypted for maximum protection.
Once the transaction has been completed, you'll be redirected to the site where you'll see your order confirmation, which you'll also receive by e-mail.

local_shippingShipping

Magic Light Brush is sent from our warehouse in USA, so delivery is subject to postal delays (3 to 5 days).

Free Insured Tracked Delivery

When your order is dispatched, we will send you an e-mail containing the tracking number of your order and a link to the carrier's website to check the status of your delivery.
You should receive this e-mail within 48 hours of placing your order.

Unfortunately, it is not possible to change the delivery address of your order once it has been sent to logistics preparation.
But don't worry, your parcel will be returned to us, and on receipt we'll proceed to reimburse you or return your order to the right address as soon as possible.

It is possible to return a purchase within 30 days of receiving your order. Simply send us an e-mail to hello@magiclightbrush.com and we'll send you the return slip.

To obtain a refund, products must still be in their original packaging, unused and in perfect condition.

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Do you still have a question?

Please let us know